Transit protection and claims

Without transit protection

If a box is lost or damaged in our care or in transit, we repair or compensate up to RM 100 per box, with a maximum of RM 500 per booking, on proof of loss. This is a goodwill limit, not insurance. It does not cover electronics, glass, ceramics, liquids, perishables or anything on the prohibited list.

With transit protection

For 3% of the value you declare (minimum RM 30, maximum declared value RM 20,000) we cover loss and damage up to the declared value of each item, including electronics, glass and ceramics when packed by our team in their original or a padded box. Normal wear, scuffed cartons and items you packed yourself are not covered.

Never covered

• Cash, jewellery, documents, prohibited items and anything not on your packing list.
• Loss or damage caused by customs examination, seizure or delay.
• Delay itself: we do not pay for late delivery.
• Damage from leaking liquids or food you packed.

How to claim

1. Count your boxes and open them on delivery day. Photograph any damage before you unpack further.
2. Message us on WhatsApp within 48 hours of delivery with your booking ID, the box number and photos.
3. We trace the box, review the packing list and the delivery record, and reply within 5 working days with what we will do.
4. Payment of an agreed claim is made within 14 days, in ringgit or rupees as you prefer.