Terms of service

1. What we do

We pack your belongings at your room, collect them, store them until your batch ships, arrange carriage to India through licensed partners, arrange Indian customs clearance through a licensed Customs Broker, and arrange delivery to your address through Delhivery. Export carriage and customs clearance are performed by those licensed partners, not by us.

2. Estimates and the final price

The estimate on the site is an estimate. The final price is set on packing day, when the boxes are counted and weighed in front of you or your representative, using the rate sheet in force when you booked. Rates per carton, per kg and per zone are shown on the pricing page and in your booking.

3. Payment

A 20% advance, calculated on your estimate, confirms your booking. The balance is due after packing and weighing and before the boxes leave Malaysia. Boxes do not ship until the balance is paid. Prices are in Malaysian ringgit; any rupee figure is indicative.

If you cancel more than 7 days before your packing date, the advance is refunded less a RM 50 handling charge. Within 7 days of the packing date the advance is not refundable.

4. Your responsibilities

• Be present, or send someone you trust, for the whole packing session.
• Decide what ships, what you carry and what stays. We confirm the piles with you before packing and walk the room with you after.
• Do not hand over anything on the prohibited list. We will remove prohibited items we find, and you accept that restricted items travel only under the stated condition.
• Give accurate details for the customs declaration, including values for electronics and new items. Customs consequences of an inaccurate declaration are yours.
• Provide the documents we ask for (passport copy, flight ticket, proof of arrival in India, receiver's ID and address proof) when we ask for them. Storage or demurrage caused by missing or late documents is charged at cost.

5. Weight and size limits

Each carton carries up to 25 kg at the carton price, with a per-kg charge from 25 to 30 kg. We repack boxes above 30 kg into two. Oversized items are accepted only when agreed in writing before packing day.

6. Transit times

Transit times on the site are planned times, not guarantees. Sailing schedules, port congestion, customs examination, weather and events beyond our control can change them. We tell you as soon as we know.

7. Customs and duty

Indian customs duty, GST or other charges on dutiable items are not included and are payable by you or the receiver. We prepare and file declarations honestly through our Customs Broker, and we never guarantee a customs outcome. Goods confiscated, seized or held by a customs or government authority are outside our liability, except where caused by our own error.

8. Storage

Boxes are stored free for 14 days after packing. After that, storage is charged per box per week at the rate on the pricing page until the batch ships. Boxes left uncollected or unpaid for 90 days after we have notified you may be disposed of or sold to cover charges, after written notice.

9. Loss and damage

Our claims policy sets out what we cover and how to claim. Transit protection is optional and covers loss and damage up to the value you declared. Without transit protection our liability is limited as set out in the claims policy. Electronics, glass and ceramics are covered only when packed by our team in their original or a padded box. Claims must reach us within 48 hours of delivery with photographs.

10. Your data

We handle your personal data under our privacy notice, in line with Malaysia's Personal Data Protection Act 2010. Your details are shared with our forwarder, customs broker and Delhivery only as needed to move your boxes.

11. Law

These terms are governed by the laws of Malaysia. Disputes go first to a conversation with the founder on WhatsApp, then to the courts of Malaysia.

12. Who we are

Get My Bag. WhatsApp +60 170 290 3788.